One of South Africa’s banking giants is looking for a UI Designer to develop, evaluate, implement and influence world-class UI design for digital platforms while complying the fundamental principles of the Bank’s brand to optimize the customer experience.
Declaration of Intent :
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Develop, assess, implement and influence world-class UX/UI design of user/customer experience for digital platforms while adhering to the Bank’s brand fundamentals to optimize customer experience.
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Constantly improve the user experience through usability studies, help translate feature requirements into interactive and visual designs across platforms, and work closely with technology teams and user interface (UI) designers , and/or create.
Key Duties and Responsibilities:
Design and develop customer experience touchpoints in accordance with best practice standards and methodologies.
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Conduct regular research (local and international), interviews and surveys to understand customer experience behaviors and trends.
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Identify gaps or opportunities for change in the Bank’s digital landscape from a UX experience perspective.
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Strive to perfect existing user interfaces by identifying areas for improvement.
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Ensure compliance with design standards and specifications.
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Make sure the digital product meets the customer’s needs.
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Liaise and communicate with all delivery teams and relevant line of business stakeholders throughout the Agile product development lifecycle.
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Provide regular feedback (verbal and written reports) to stakeholders on results to influence our digital touchpoints.
Stay up to date with the latest industry trends and technologies.
- Provide research findings to evaluate current designs and recommend new ideas and innovative ways to create concepts and design direction suitable for the future.
Promote UX/UI and brand standards.
- Develop and maintain design quality standards to ensure a consistent yet simple/intuitive UX to be applied by stakeholders, e.g. customer experience and development teams for our digital touchpoints.
Optimize customer experience through customer interaction and data.
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Coordinate and align design changes with stakeholders to ensure an appropriate yet consistent digital/brand experience across all Bank customer touchpoints (omnichannel).
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Develop prototypes (static wireframes and interactive prototypes) to visualize sample concepts, tested by customers.
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Evaluate the usability of the design with findings and recommendations from real user groups:
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Analyze and monitor the performance of digital solutions in terms of adoption and use.
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Identify and track benefits to maximize business and customer value.
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Identify opportunities to improve the customer experience.
Support development teams in their delivery of digital products.
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Action and contribution to the implementation of the project/task/improvements is timely, coordinated and design standards are met.
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Design quality user experience touchpoints by supporting and collaborating with the delivery team across different delivery channels.
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Present customer experience solutions and manage stakeholder expectations.
Job requirements:
Relevant certifications
Knowledge and experience:
Knowledge:
Minimum:
Knowledge of:
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Sketch, Figma or similar
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Prototyping with InVision or similar
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In-depth understanding of simplified user-centered design methodologies
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Understanding of Google Material Design
Ideal:
Live:
Minimum:
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At least 5 years of experience in user interface design for mobile devices and the web
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At least 5 years of digital experience
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Proficiency in Sketch, Figma, Adobe XD or something similar
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Prototyping experience in InVision or similar
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In-depth experience with user journeys and wire-framing
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Experience with design patterns and standards
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Experience in creating beautiful interfaces for mobile and web
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A digital wallet and/or links to products involved in
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Experience working with business stakeholders and developers
Ideal:
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At least 2 years of experience in the financial sector
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Strong creative background to support UI methodologies
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Agile software development experience
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Experience in usability testing
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Portal and dashboard design experience to ensure the solution meets customer expectations
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Analytical context
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Passion for interaction design and animations
Technological skills:
If you do not receive a response from us within one week of your application, your application has unfortunately not been accepted.
You can visit our website for more vacancies: [URL Removed] / Facebook page @wePlace / LinkedIn [URL Removed]
Desired skills:
- UI designer
- Banking
- Sketch
- figma
- vision
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